Do
we need to call ahead if we want to pick-up our furniture?
No
need to call ahead when picking up your furniture. When
you receive the card in the mail that the furniture has
arrived bring your receipt and a photo id to the pick-up
doors at the west side store. Our pick-up hours are the
same as our store
hours.
|
Is
a photo ID required to pick up my furniture?
Yes,
a photo ID is required to pick up furniture. |
What
happens if we get our furniture home and there is
something wrong?
Contact
the Customer
Service (515-276-2772) department immediately.
|
Will
my merchandise be assembled?
The
pick-up department does not assemble or disassemble merchandise.
This information should be on the furniture in the showroom.
Delivered
merchandise is assembled. |
Will
the drivers move pre-existing furniture in my house?
No,
due to liability issues drivers can not move your existing
furniture. This must be done prior to delivery. The delivery
drivers if previously requested by the customer can remove
old bedding.
|
What
do you charge for delivery?
We
deliver throughout the State of Iowa. Our delivery
charges start at $59.99 and will increase in price
depending on where you live. |
Who
do I call with warranty issues?
Call
Customer Service (515-276-2772) with any warranty issues.
The hours for Customer
Service are M-F 9-9, Sat 9-8, & Sun 11-6 |
What
do I do if I have to use my Stainsafe warranty?
Any
questions involving Stainsafe, leather, and wood protection
need to be directed to Stainsafe. The phone number is
1-800-521-0555, or for your convenience a link to Stainsafe
is on the Customer
Service page of this web site (www.claims@warrantyservice.com)
|
What
if the warranty has expired?
Call
Customer Service (515-276-2772) and they will try to help
with your problem. If the merchandise is damaged, we can
set up a service call. Issues outside of warranty will
be charged a service call fee and well as charge for parts
and labor. Call Customer
Service for details.
|
What
if I can’t find warranty paperwork, do you keep those
records?
Call
Customer Service (515-276-2772). Without your original
receipt we can find sales information for up to five years
after date of purchase.
|
Do
you offer financing?
Yes,
we offer a financing plan subject to approved
credit. We offer a No Interest if paid in 60 Days
Promotional Plan. Minimum monthly payments are required. |
Do
you sell gift certificates?
Gift
certificates are available at the front counter and can
be purchased in any amount. We do not sell gift certificates
over the phone.
|
Do
you carry appliances, electronics, and carpet?
No,
we do not carry appliances, electronics, or carpet. We
refer any requests for these item to Nebraska Furniture
Mart, 2075 NW 94th St., Clive, Iowa
|
If
I purchased something at Nebraska Furniture Mart, can
I return it to Homemakers or call them for service?
No,
you will need to contact the store where you originally
purchased the merchandise. Though Homemakers is a part
of the Nebraska Furniture Mart organization, both stores
operate as separate companies.
|
Do
you accept gift certificates from Nebraska Furniture Mart?
Yes,
we accept gift certificates from Nebraska Furniture Mart.
|
Can
I use my Nebraska Furniture Mart credit card at Homemakers?
Yes, apply for a Nebraska Furniture
Mart/Homemakers Furniture account today. Go to the Credit
Application page on this web site for details. |
